ServiceNow Developer
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| Job Type | Permanent |
| Area | Johannesburg, South AfricaGauteng, South Africa |
| Sector | IT - Development |
| Salary | R700 000 – R800 000 per annum |
| Start Date | Approximately 1 month |
| Job Ref | VR/25681 |
- Description
Swan IT is currently looking for a ServiceNow Developer to join our client in the retail industry on a permanent basis.
As the ServiceNow Developer, you will be responsible for the ServiceNow platform of the entire management organization, which supports IT service management to automate business processes. The position involves designing, configuring, developing, troubleshooting, and implementing baseline and custom applications to enhance the platform.
Responsibilities:
- • Responsibly for day-to-day development and uptime of ServiceNow, including but not limited to updates, enhancements, configurations, and reporting.
- Responsible for all development related to call management and ServiceNow tool
- Own the strategic roadmap defined by Senior manager.
- Primary contact for executives, PMO and technical stakeholders in providing ServiceNow system configuration, maintenance, planning, requirements gathering, training and report generation.
- Ensure system integrity, data integrity and credibility.
- Handle all enhancement requests and develop on modules used on the platform.
- Implement changes according to the established Change Management process.
- Monitor application performance and analyse where improvements can be made.
- Provide post implementation and upgrade support including, but not limited to, monitoring application performance, functionality, debugging support and system testing.
- Advise teams on design, development, and overall best practice configuration of ServiceNow.
- Work closely with the development team to grow and enhance skills and knowledge across the application.
- Provide after hour and on-call support, as needed.
Requirements:
- Bachelor's degree in Information Technology, Computer Engineering or Computer Science
- Advanced knowledge and certification in areas of ServiceNow (e.g. Workflow Editing, Report Generation, Performance Analytics, Update Sets, Glide Records and Systems, SQL Database Management, Templates, Webservices API (REST & SOAP), MID server, etc.)
- Minimum of 10 years of hands-on experience with ServiceNow components such as Service Catalog, Incident, Problem, Change, Asset, Release, Knowledge, etc.
- Certified System Developer (CSA) highly beneficial
- ITIL v4 or ISO 20000 certifications advantageous
Sound like you? Apply today!