Service Manager
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| Job Type | Contract |
| Area | Cape Town, South Africa |
| Sector | IT - Infrastructure |
| Salary | Negotiable |
| Start Date | Approximately 1 month |
| Job Ref | VR/25802 |
- Description
Our client is looking for a Service Manager to join them for an 8month contract. The primary purpose of this role is to up-skill an existing resource on all thing's Knowledge (Knowledge Management) within ServiceNow.
Responsibilities:
- ServiceNow knowledge management implementation.
- Using the framework for efficient storage, easy retrieval, and effective capture of new knowledge.
- Collaborating with colleagues – working closely with co-workers to optimize information storage and usage.
- Maintaining the ServiceNow knowledge base – managing the centralized hub that stores and organizes information for internal staff.
- Ensuring all employees can access important information for their tasks.
- Ensuring easy access to data and company knowledge by implementing user-friendly search tools.
- Encourage a work environment that values and promotes a culture of knowledge sharing.
- Providing monthly statistics for management reporting for digital channels.
- Maintenance of ServiceNow Portal taxonomy.
- Experience in working in an Agile environment.
- Active participation in ServiceNow’s Virtual Agent operational meetings.
- ServiceNow internal communication
- Managing the Banners and Announcements on the ServiceNow End User Portal.
Requirements:
- Bachelor’s degree
- SAFe Agile Methodology certifications
- ITIL4 certification
- Solid Experience of implementing ServiceNow knowledge bases
We can’t wait to hear from you!