Business Process and SAP Support Analyst

Swan iT is searching for a Business Process and SAP Support Analyst for a permanent position in Cape Town. This position will be reporting to the Finance Regional Executive.

Responsibilities:

• Assist SAP users with daily transactions and procedures across all SAP modules


• Respond to user inquiries or escalate issues within 24 hours


• Collaborate with business process support team to resolve issues


• Evaluate and enhance business processes


• Implement improvements, create SAP cue cards and flow charts


• Conduct on-the-job training for SAP users


• Create and maintain master data across all SAP modules in accordance with established protocols


• Create material costings per DRM instructions and seek approval before implementations


• Assist with the monthly costing run - investigate errors and/or warnings raised in monthly costing run and resolve them


• Assess the impact of master data and pricing conditions on financial statements


• Coordinate and execute data cleaning activities


• Work with regional and group SAP teams to implement projects and developments


• Testing of new SAP developments and processes in the SAP QAS system before implementation


• Support the business process team with day-to-day queries and reports


• Keep a ticket tracking register with detailed record of issues and solutions

Requirements:

• Relevant qualification (Business Administration or equivalent)


• Proven work experience in Business Process Support role (5 years working experience)


• Strong understanding of business processes within SAP modules: FI, MM, PP, SD, QM


• Experience in Project Management will be advantageous


• Proven SAP Support and query resolution experience


• Ability to manage master data and understand financial implications.