Junior IT Operations Manager

Swan IT is looking for a Junior IT Operations Manager to join a client in Johannesburg. This role will be responsible for planning, organising, controlling, and coordinating the day-to-day Information Technology activities, ensuring that systems, services, and infrastructure work reliably and securely. The successful candidate will also provide support to the IT Operations Manager and guidance to the IT functions and its technical personnel.

Responsibilities:

Directing activities of IT Technical personnel to both support end users and to assist with IT upgrades and directives.

Input to and support of IT policies and procedures to ensure that the department operates effectively and reliably.

Develop guides for users and technicians, such as FAQ documents or employee handbooks for IT department personnel.

Ensure adherence to monitoring of servers, networks, computer and data integration services systems for irregularities and performance issues.

Ensure adherence to monitoring of back-ups for IT Systems

Assess help desk inquiries to ensure personnel are assigned to resolve reported issues.

Assess and resolve help desk or service desk escalations and end user escalations, including 3rd parties.

Support IT activities while upgrading systems and servers and migrating data, including methods to streamline upgrade process, monitor systems to ensure that it remains stable and usable.

Maintain data security.

Input to Progress, performance, and operational reports.

Input to Weekly Services reporting.

Input to Monthly Services reviews.

Root cause analysis (RCA)

Open call reviews

Ad-Hoc Management Reports

Systematically organising activities and setting time frames, setting priorities.

Ensures that the necessary means to perform the job are available on time.

Puts matters in an efficient order when planning.

Makes the plan understandable for everyone involved.

Makes, and maintains a realistic plan.

Sets priorities.

Maintaining an effective performance under pressure, or when faced with setbacks or

disappointment.

Delivers good results under pressure.

Persists when faced with setbacks.

Continues to do the right thing under pressure, without making mistakes.

Maintains an even performance under pressure.

Requirements:

NQF 5 with minimum 2-3 years relevant experience in similar or related position

Practical and theoretical knowledge of IT Systems, Services and Infrastructure

General management knowledge and skills

Proven Technical experience in computer software and hardware, including servers and systems.

Proven experience to effectively co-ordinate IT personnel and set department priorities.

Strong written and verbal communication in order to communicate with team members, management personnel, and end users.

Problem solving abilities or skills addressing user issues with software, hardware, and servers