Product Manager (Customer, Platform & Insights)

Our client in the retail industry is searching for a Product Manager (Customer, Platform & Insights) to join them in Cape Town. As the Product Manager, you will require customer data experience alongside a background in a Data Environment.

Responsibilities:

• Drive the continued vision, roadmap, and direction for the Customer Data Lakehouse and Applications, Integrations, and Interfaces


• Lead the planning, scoping, and prioritization of projects to achieve all our goals


• Manage the delivery of the CDL and associated projects


• Build and standardize templates and processes for functional requirements, use case validations, and data specifications


• Gather requirements, determine features and their priority, write product specs, use cases, refine feedback, help write test plans, manage the backlog, and delivery


• Represent the team with partners and senior company leaders to align resources and prioritization


• Promote enterprise-wide adoption of Customer Data Lakehouse


• Educate teams on Customer Data Lakehouse and applications/use cases


• Foster an environment that enables the Customer Data Lakehouse Engineering team to build quickly while maintaining a high standard for quality – Agile Delivery Model


• Own and drive the data strategy for the Customer team

Requirements:

• Bachelor’s degree, ideally in a technical discipline


• At least 5 years of experience as a Product Manager


• Project Management Experience


• Minimum of 3 years of experience building Data Infrastructure and/or CDLs


• 5+ years of experience working with engineering teams in a fast-paced environment, demonstrating the ability to juggle multiple projects, stay organized, and prioritize deadlines effectively


• Knowledge of modern Data Infrastructure and related processes


• Solid knowledge of Growth/Marketing use cases and related technologies


• Experience with customer empathy and experience shaping product direction and execution based on customer needs


• Previous experience in CDP/CDL, data-driven marketing, analytics, and digital transformation.


• Proven work experience in data, data architecture and data modelling.

We can’t wait to hear from you!